We are your partners for an exceptional customer experience.

We know what it takes to be an effective voice for your business.

We are committed to recruiting qualified staff capable of providing exceptional customer service. And, our call centers operate with the highest level of security; We are a company with HITRUST CSF Certified Status and meet key healthcare regulations and requirements for protecting and securing sensitive, private healthcare information.

Our services include:

  • Inbound and Outbound (Blended Environment)
  • Customer Service
  • Telephonic Outreach
  • Health Risk and Clinical Assessments
  • Community Needs Assessments
  • Lifestyle Management Coaching
  • Surveys, Public Opinion Polls and Feedback Calling
  • Qualitative Research and Data Collection
  • Payment Reminders
  • Help Desk and Technical Support
  • Appointment Scheduling & Reminders
  • No-contact Letters and Post Cards
  • Secret Shopping
  • HEDIS Campaigns
Jacquelyn Shearer Adams, Vice President, Operations at Managed Health Services

“ES is very easy to do business with and their team has become our team.  We appreciate partners willing to jump through hoops with us and place a very high value on that.  We can count on them to deliver and help us think through solutions.  With their help we have seen increases in several critical key performance indexes.”

Case Study: Centene Corporation

Centene, a Fortune 500 company that provides services to government healthcare programs, partnered with Engaging Solutions in 2007 for its subsidiary, Managed Health Services, LLC, (MHS) based in Indiana.

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Engaging Solutions has a full-time, dedicated staff of 30 representing MHS.